Terms and Conditions

BRANCH COLLECTION SERVICE:

In Store Branch Collection Service:

We are offering better exchange rates online. You can place a branch collection order in between office hours Mon – Fri 8:30am – 7:00pm, Sat 9:00am – 6:00pm, Sun 9:30am – 5:00pm and visit any one of our branches to collect the booked currencies at the collection point. You can pay either by cash, debit or credit cards. The branch collection service is only valid for orders booked in between office hours and collected on the same day. For the collection order, print the order confirmation, produce it for the collection, otherwise, you can take the picture by your smartphone or simply show with giving your name to our cashier.

Note: We cancel all pending orders at the closing time those are not collected on the same day.

IMPORTANT NOTICE:

1. IF YOU ARE PAYING BY CASH THERE IS NO CHARGE.
2. PLEASE READ CUSTOMER NOTIFICATION FOR EXCHANGE PAYMENTS TERMS AND CONDITIONS, NECESSARY SUPPORTING DOCUMENTS WHEN YOU PAY BY CARD.
3.ONCE YOU HAVE COMPLETED A TRANSACTION, NO FORM OF REFUNDS PERMITTED, IN CASE OF REFUND TRANSACTION; WE WILL APPLY THE BUYBACK RATES, SO PLEASE ASK THE CUSTOMER SERVICE REPRESENTATIVE FOR THE RATES AND CALCULATIONS BEFORE YOU BUY ANY CURRENCY.
4.OUR COMPANY POLICY IS NOT TO ACCEPT SCOTTISH NOTES, HOWEVER, WE RESERVE THE RIGHT TO ACCEPT SCOTTISH AT OUR SOLE DISCRETION SUBJECT TO A CHANGE OF 2%.

FOREIGN CURRENCY CUSTOMER NOTIFICATION:

OUR CHARGES: WE BUY AND SELL ALL CURRENCIES WITH 0% COMMISSION AND THERE IS NO HIDDEN CHARGES WHEN YOU PAY BY CASH OR CARD.

CHARGES FOR ALL VISA DEBIT CARDS ARE 0.0%
LOCAL CREDIT CARDS, VISA, MASTER CARD, BUSINESS CARD, WE MAY APPLY THE CHARGES SO PLEASE ASK OUR CUSTOMER SERVICE FOR MORE DETAILS.
SOME CREDIT CARDS AND BUSINESS CARDS WE DON’T ACCEPT, SO PLEASE CALL OUR CUSTOMER SERVICE TO CHECK IT.
PLEASE NOTE FOR CARD PAYMENTS: OUR CUSTOMER TEAM RESERVE THE RIGHT TO CANCEL OR REFUSE ANY TRANSACTION IF THE GIVEN INFORMATION DOESN’T MATCH OR FULFILL THE REGULATORY REQUIREMENTS.

SUPPORTING DOCUMENTS:

CARD PAYMENTS:

WE REQUIRE THE ID (CURRENT PASSPORT OR UK DRIVING LICENCE OR EUROPEAN ID) FOR ACCEPTING CARD PAYMENTS IN STORE REGARDLESS OF THE AMOUNT WE WILL REGISTER THE CUSTOMER AND ID’S SCAN WILL BE TAKEN.
FOR DEBIT/CREDIT CARD PAYMENTS ANY AMOUNT WE REQUIRE ID (PASSPORT /UK DRIVING LICENSE, EUROPEAN NATIONAL ID, RESIDENT PERMIT, ETC).
WE WILL REGISTER THE CUSTOMER AND ID SCAN WILL BE TAKEN.
WE ACCEPT MAXIMUM CARD LIMIT £5000. PAYMENTS ABOVE £5000, WE WILL DEAL BASIS AT OUR DISCRETION.

NO	AMOUNT	SUPPORTING EVIDENCES
1	CASH <= £2000	NONE, WE DEAL THEM AS SUNDRY CUSTOMER. WE RESERVE THE RIGHT TO DEMAND ID OR SOURCE OF FUNDS OR REASON OF TRANSACTION.
2	CASH >= £2001 and <= £6000	ONE PHOTO ID (PASSPORT/FULL UK DRIVING LICENSE). ” WE RESERVE THE RIGHT TO DEMAND SOURCE OF MONEY AND UTILITY BILL AS PROOF OF ADDRESS.
3	CASH >= £6001 and <= £7500	ONE PHOTO ID AND PROOF OF ADDRESS (PASSPORT/FULL UK DRIVING LICENSE AND UTILITY BILL OR BANK STATEMENT AS PROOF OF ADDRESS (VALID IN 3MONTH.) ” WE RESERVE THE RIGHT TO DEMAND SOURCE OF MONEY.)
4	CASH >=£7501	ONE PHOTO ID, PROOF OF ADDRESS AND SOURCE OF MONEY ( PASSPORT/FULL UK DRIVING LICENSE AND UTILITY BILL OR BANK STATEMENT AS PROOF OF ADDRESS (VALID IN 3MONTH) AND SOURCE OF MONEY (INVOICES, BANK STATEMENT)

NOTE:

WE RESERVE THE RIGHT TO CANCEL ANY TRANSACTION WITHOUT DISCLOSING THE REASON.
WE CAN DEMAND THE ADDITIONAL DOCUMENTS IF APPLICABLE.
WE CAN GIVE YOU A CUSTOMER REGISTRATION FORM FOR ANY AMOUNT.
NO REFUND WILL BE PERMITTED; WE CAN ONLY OFFER YOU REFUND BY APPLYING BUYBACK RATES.
PLEASE CHECK YOUR MONEY BEFORE YOU LEAVE COUNTER.

WE REGISTERED AND GOVERNED BY HMRC, FCA, ICO ETC AS MONEY SERVICES BUSINESS UNDER MONEY LAUNDERING REGULATION. SO, PLEASE TAKE THE EXTREME CARE OF THE MONEY LEGALITY AND TRANSACTION. OUR STAFF IS FULLY TRAINED AND QUALIFIED. THEY KNOW THE RESPONSIBILITY IN THE MONITORING AND REPORTING OF ANY ACTIONS THAT RAISE SUSPICIOUS. HMRC: 12653207 FCA: 565191

WE RESERVE THE RIGHT TO DEMAND ANY DOCUMENTS, REASON OF TRANSACTION AND REFUSE TO DEAL AT ANY STAGE OF THE TRANSACTION.