It’s easy to order currency online from us, using our Click & Collect or Home Delivery service. Alternatively, visit our branch and you can buy Currency over the counter.
Any confirmed order will be active for the particular day and can be collected during working hours (office hours Mon – Fri 8:30 am – 6:00 pm, Sat 9:00 am – 6:00 pm, and Sun 9:30 am – 5:00 pm)
Yes, you may plan your home delivery order up to ten days ahead of time.
Home delivery purchases under £xxx.xx will incur a £xx.xx delivery fee.
Yes, if you want to cancel your order. Please contact us at 020 8503 5222 (open Monday through Friday, 8.30 am to 7.00 pm, Saturday 9:00 am – 6:00 pm, and Sunday 9:30 am – 5:00 pm), or send an email to info@rakmoneyexchange.com
Please keep in mind that after you have finished your order, it cannot be modified or cancelled without our permission, and in such cases, we have the right to levy a £10 administration fee. We also cannot promise that you will receive the same exchange rate as when you placed your order, and the shipping charge is non-refundable. For further information, please contact us or see our website’s terms and conditions page.
Yes, if you want to modify your order. Please contact us at 020 8503 5222 (open Monday through Friday, 8.30 am to 7.00 pm, Saturday 9:00 am – 6:00 pm, and Sunday 9:30 am – 5:00 pm), or send an email to info@rakmoneyexchange.com
You can choose either to pay with a Debit card or cash. Card payments need Photo identification, and there are no additional fees.
We promise our customers a One-day exchange rate. This implies that your order will be held for one business day.
Call us at 020 8503 5222 (open Monday through Friday, 8.30 am to 7.00 pm, Saturday 9:00 am – 6:00 pm, and Sunday 9:30 am – 5:00 pm), or send an email to info@rakmoneyexchange.com
We have a committed staff of customer care representatives that are pleased to assist you.
The minimum and maximum order amounts for Home Delivery are £100 and £5,000, respectively.
There is no minimum order amount for Click & Collect, and you can order up to £6000.
For all home delivery orders totalling more than £xxx.xx, we provide free delivery.
The highest order amount for Click & Sell is £5,000, and there is no minimum order amount.
It’s simple to order travel money from us online by using our Click & Collect or Home Delivery services. Alternatively, you may visit our local bureau de change branch and purchase your travel money there.
$1 bills and Euros coin exchange rates may differ from the exchange rates on the website, so please call the customer service at 02085035222 before placing an order if you buy or sell $1 notes or Euro coins.
We accept a maximum card limit of £5000. Payments above £5000, we will deal basis at our discretion.
Yes, we require the ID (current passport or UK driving license, or European id) for accepting card payments in-store regardless of the amount we will register the customer, and id’s scan will be taken.
For debit/credit card payments of any amount, we require id (passport /UK driving license, European national id, resident permit, etc.).
We shall register the customer and an ID scan will be taken.
Charges for all visa debit cards payments are 0.0%
For local credit cards, visa cards, master cards, and business cards, we may apply the charges so please ask our customer service for more details.
Some credit cards and business cards we don’t accept, so please call our customer service to check them.
Note: our customer service team reserve the right to cancel or refuse any transaction if the given information doesn’t match or fulfil the regulatory requirements.
We buy and sell all currencies with 0% commission and there are no hidden charges when you pay by cash or card.
Our company policy is not to accept Scottish notes, however, we reserve the right to accept Scottish at our sole discretion subject to a charge of 2%.
Once you have completed a transaction, no form of refund is permitted. In case of a refund transaction; we will apply the buyback rates, so please ask the customer service representative for the rates and calculations before you buy any currency.
We cancel all pending orders at the closing time those are not collected on the same day.
For the collection order, print the order confirmation, and produce it for the collection, otherwise, you can take the picture on your smartphone or simply show it by giving your name to our cashier.
You can place a branch collection order between office hours Mon – Fri 8:30 am – 7:00 pm, Sat 9:00 am – 6:00 pm, and Sun 9:30 am – 5:00 pm and visit any one of our branches to collect the booked currencies at the collection point
There are no extra charges if you pay by card/cash.
