Money Exchange Money Transfer Contact Us

Terms & Conditions

1. Agreement

Rak Traders Limited Trading As Rak Money Exchange, Registered In England & Wales, No.: 07729114. Rak Traders Limited Is Authorised By The Financial Conduct Authority And HMRC As A BUREAU DE CHANGE, Transfer Money, And Cheque Cashing Institution. Our FCA Firm Reference Number Is 565191, and provides this online ordering service for foreign currency banknotes (“Currency”) via Click & Collect Home Delivery, and Click & Sell (the “Service”). Its registered address is 40 High Street North, East Ham, London, E6 2HJ United Kingdom (“RAK” or “we” or “us” or “our”). 

These online terms and conditions apply to the Service, and to that end, “you” or “your” refers to a person who agrees to these online terms and conditions in order to use the Service, and “Business Day” refers to the branch opening times shown on the website.  

2. Use of the Website

RAK operates this website, (“Website”), by using the Website, you acknowledge that you have read and agree to the Website Terms of Service. If you do not agree with the Website’s Terms of Service, please refrain from using the Website. 

3. Service

The Service is only available to those over the age of 18 who live in and access the Service from the United Kingdom. 

This Service is only accessible at certain UK branches for the purposes of Click & Collect and Click & Sell. 

The Service may only be used to order Currency for vacation or business travel reasons, not for speculative, investment, or any other purpose. 

By obtaining your Currency from us, you indicate that you have read, understood, and agree to be bound by these online terms and conditions, as well as to comply with all relevant laws and regulations. 

The Service is only accessible for the currencies mentioned on the Website from time to time and is subject to currency availability. Currency availability may be subject to further monetary limits, currency exchange restrictions, and customers’ compliance with all relevant laws and regulations (including, but not limited to, anti-money laundering and/or counter-terrorist financing legislation). 

We have the right to deny and cancel orders for any reason, and refunds will be offered where clients have already paid. 

Kindly be advised that the exchange rates applicable to $1 bills differ from those pertaining to standard USD currency notes. Please be informed that reservations for $1 bills cannot be facilitated through our website. Should you intend to make a purchase of $1 bills, we kindly request that you reach out to us directly at 02085035222 in order to initiate the booking process.

4. Delivery and Collection

When you place an order, you warrant that you are acting on your own behalf and for a genuine reason, and that the currency you wish to buy/sell is legally and beneficially yours, that it was not obtained illegally or in any way contrary to the legal owner’s rights, and that it is not tainted in any way by criminal activity. You also declare to us that the information you supply to us is truthful and correct in every way, that you will not withhold any material information from us, and that you will provide us with any information we may reasonably need. Neither your order placing, our acceptance or reception of your currency request, nor our receipt of your payment constitute 

For us to process your order, you must submit all of the given information. We retain the right, at any moment, to seek further information from you. You accept that we may take reasonable efforts to verify your identity and that we may refuse to conduct business with you for any reason at our sole discretion. 

Credit cards, checks, and cash are not accepted. If you attempt or are successful in making a payment to us by check or cash, your currency order will be kept in suspense and will not be executed. All orders will be handled at the foreign exchange rates notified to you only at the time of ordering via our automated email procedure. We retain the right to change a rate if the Market fluctuates by more than 1% within 24 hours after being ordered. Our online pricing is simply suggestive and is not binding. 

5. Cancellations and refunds

You may cancel your order prior to collection at any time by contacting 020 8503 5222 (open Monday through Friday, 8.30 am to 7.00 pm, Saturday 9:00 am – 6:00 pm, and Sunday 9:30 am – 5:00 pm), or send an email to 

The order will be reimbursed using the same payment method used for the original transaction. This procedure might take up to 20 days, depending on how long your card issuer takes to execute the transaction (usually it is back the next day after the request, excluding weekends). The delivery charge will not be refunded if the purchase is canceled after it has been sent. 

For Cash payments, No refunds are authorized once a transaction has been completed; in the event of a refund transaction, we will apply the buyback rates, therefore please contact the customer care agent for the rates and computations before purchasing any currencies. 

6. Buy Back

By using our online service, you may sell your unused foreign currency to us. We buy leftover currency from both new and existing clients, and you do not have to have purchased your money from us to sell it. 

7. Currencies Accepted

We will buy any currency displayed on our website as long as it is in note form – we do not take coins of any type. Please be informed that our company policy is not to take Scottish notes, although we reserve the right to accept Scottish notes at our sole discretion, subject to a 2% adjustment. 

If you want to sell a currency that is not mentioned on our website, please call 020 8503 5222 (open Monday through Friday, 8.30 am to 7.00 pm, Saturday 9:00 am – 6:00 pm, and Sunday 9:30 am – 5:00 pm) or send an email to 

8. ID requirement

We require identification (Valid passport, UK driving license, or European ID) to accept card payments in-store, regardless of the amount. For debit/credit card payments of any amount, we need identification (Valid passport/UK driving license, European national id, residency permit, etc.). We will register the consumer and conduct an ID scan. 

For Cash payments once the customer reached set treshold We will register the customer and scan their ID.

9. Complaints and feedback

We appreciate your input since it allows us to enhance our service. We have created internal complaint procedures. You can either send us a written complaint about any part of the Service to the addresses 40 High Street North, East ham, London E6 2HJ or please call 020 8503 5222 (open Monday through Friday, 8.30 am to 7.00 pm, Saturday 9:00 am – 6:00 pm, and Sunday 9:30 am – 5:00 pm) or send an email to

10. Payment methods

Payment can be made by card or cash. 

Cheques or credit cards are not accepted by us. If you try to pay us by Cheques and are successful, your money will be kept on hold and your currency order won’t be executed.  

11. Charges

Charges for all visa debit card payments are 0.0%. However, for local credit cards, visa cards, master cards, and business cards, we may apply the charges so please ask our customer service for more details. Some credit cards and business cards we don’t accept, so please call our customer service to check them. 

Note: our customer service team reserve the right to cancel or refuse any transaction if the given information doesn’t match or fulfill the regulatory requirements.  

12. Alteration of Terms 

The Website, the Service, and these online terms and conditions are subject to alteration, suspension, or withdrawal at any time, with immediate effect, and without prior notice or obligation to you. If we make changes to these terms, we’ll post those changes on the website. You must periodically review our online terms and conditions to be aware of any updates we make because they are legally enforceable. You will be deemed to have accepted such changes by continuing to use the Website, the Service, or to place orders following such changes.  

13. Disclaimer 

None of the information given in conjunction with this service is financial advice and should not be considered as such. We, nor any entity from which we get information, are not liable for any investment or other choices taken based on the information published. 

If an inaccurate rate is quoted on any order, we will contact you to inform you of the actual rate and update the order appropriately. You can then indicate whether or not you want to proceed with the updated order. Neither the Company nor any of the entities from which they get information, nor any of the entities with which their site is linked, shall be accountable for any investment or other choices taken based on the information supplied. 

14. Contact Us 

You can reach us through the following channels: 

Call Us 020 8503 5222 

Write us 

Address 40 High Street North, East ham, London E6 2HJ