How can I order money online?
It’s simple to order travel money from us online by using our Click & Collect or Home Delivery services. Alternatively, you may visit our local bureau de change branch and purchase your travel money there.
Where can I check $1 notes or Euro coin exchange rates?
$1 bills and Euros coin exchange rates may differ from the exchange rates on the website, so please call the customer service at 02085035222 before placing an order if you buy or sell $1 notes or Euro coins.
What is the maximum amount I can pay by Card?
We accept a maximum card limit of £5000. Payments above £5000, we will deal basis at our discretion.
Do I need to bring an ID for card payments?
Yes, we require the ID (current passport or UK driving license, or European id) for accepting card payments in-store regardless of the amount we will register the customer, and id’s scan will be taken. For debit/credit card payments of any amount, we require id (passport /UK driving license, European national id, resident permit, etc.). We … Read more
Do you charge for Card payments?
Charges for all visa debit cards payments are 0.0% For local credit cards, visa cards, master cards, and business cards, we may apply the charges so please ask our customer service for more details. Some credit cards and business cards we don’t accept, so please call our customer service to check them. Note: our customer … Read more
What is the commission you charge?
We buy and sell all currencies with 0% commission and there are no hidden charges when you pay by cash or card.
Do you accept Scottish notes?
Our company policy is not to accept Scottish notes, however, we reserve the right to accept Scottish at our sole discretion subject to a charge of 2%.
Can I ask for a refund on the completed transaction?
Once you have completed a transaction, no form of refund is permitted. In case of a refund transaction; we will apply the buyback rates, so please ask the customer service representative for the rates and calculations before you buy any currency.
What if I don’t collect the order on a branch on the same day?
We cancel all pending orders at the closing time those are not collected on the same day.
Do I have to get the invoice printout for collection?
For the collection order, print the order confirmation, and produce it for the collection, otherwise, you can take the picture on your smartphone or simply show it by giving your name to our cashier.
