How can I place an order?
It’s easy to order currency online from us, using our Click & Collect or Home Delivery service. Alternatively, visit our branch and you can buy Currency over the counter.
Once an order is placed what time I can collect
Any confirmed order will be active for the particular day and can be collected during working hours (office hours Mon – Fri 8:30 am – 6:00 pm, Sat 9:00 am – 6:00 pm, and Sun 9:30 am – 5:00 pm)
Can I plan my home delivery?
Yes, you may plan your home delivery order up to ten days ahead of time.
What are the Fees for Home delivery?
Home delivery purchases under £xxx.xx will incur a £xx.xx delivery fee.
Can I cancel my order?
Yes, if you want to cancel your order. Please contact us at 020 8503 5222 (open Monday through Friday, 8.30 am to 7.00 pm, Saturday 9:00 am – 6:00 pm, and Sunday 9:30 am – 5:00 pm), or send an email to info@rakmoneyexchange.com Please keep in mind that after you have finished your order, it … Read more
Can I change my order?
Yes, if you want to modify your order. Please contact us at 020 8503 5222 (open Monday through Friday, 8.30 am to 7.00 pm, Saturday 9:00 am – 6:00 pm, and Sunday 9:30 am – 5:00 pm), or send an email to info@rakmoneyexchange.com
How can I make a payment for my Click & Collect order?
You can choose either to pay with a Debit card or cash. Card payments need Photo identification, and there are no additional fees.
What is the duration of my Click & Collect order?
We promise our customers a One-day exchange rate. This implies that your order will be held for one business day.
How can we be reached?
Call us at 020 8503 5222 (open Monday through Friday, 8.30 am to 7.00 pm, Saturday 9:00 am – 6:00 pm, and Sunday 9:30 am – 5:00 pm), or send an email to info@rakmoneyexchange.com We have a committed staff of customer care representatives that are pleased to assist you.
What is the minimum and maximum order I can place?
The minimum and maximum order amounts for Home Delivery are £100 and £5,000, respectively. There is no minimum order amount for Click & Collect, and you can order up to £6000. For all home delivery orders totalling more than £xxx.xx, we provide free delivery. The highest order amount for Click & Sell is £5,000, and … Read more
